Terms of service
These terms and conditions define the terms for using the website https://sorentry.com (hereinafter "the Website"), which is operated by Sørentry. The terms and conditions govern both the use of the Website and the purchase of products and services offered via the Website.
By accessing or using the Website, including by purchasing products, you accept these terms and conditions. If you do not accept the terms, please refrain from using the Website.
Sørentry sells clothing and accessories online. These terms and conditions define the rights and obligations for both users of the Website and Sørentry.
The webshop is operated via Shopify Inc., which provides the technical platform for online trading.
Section 1 – Use of the website
The Website may only be used by individuals with full legal capacity or by minors with the consent of a parent or guardian. It is prohibited to use the Website in violation of applicable law, including copyright infringement, spread of viruses, or other harmful software. Violation may result in immediate exclusion from access to the Website.
Section 2 – General terms and conditions
Sørentry reserves the right to refuse or limit service to customers in accordance with applicable law. Information transmitted over public networks may undergo technical changes as part of network operation and adaptation to technical requirements. Payment information is always processed encrypted and securely via trusted payment providers.
Content on the Website, including text, images, and graphics, is the property of Sørentry or is used with permission and may not be copied, reproduced, resold, or used for commercial purposes without prior written permission from Sørentry.
Section 3 – Information on the website
Sørentry strives to ensure that the information on the Website is correct and updated, but cannot guarantee complete accuracy. The content is for informational purposes only and may be changed without notice.
Section 4 – Prices and changes in offers
All prices are stated in the currency displayed on the Website and include applicable taxes, unless otherwise specified. Sørentry reserves the right to change prices, products, or services without prior notice. However, the price shown at the time of order placement is the valid price for that particular order. Sørentry is not liable for losses resulting from price changes or unavailability of products or services.
Section 5 – Products
Products may be available in limited quantities and exclusively online. Returns and exchanges are governed by Sørentry's Refund Policy. Product colors and appearance may vary depending on screen settings. Sørentry reserves the right to limit sales to specific geographical areas in accordance with our Refund Policy.
Section 6 – Orders and payment
Sørentry reserves the right to refuse or cancel orders and to limit purchases per customer, address, or account. The customer undertakes to provide correct and updated information. Further details can be found in the Refund Policy and the Shipping Policy.
Section 7 – Third-party services
The Website may provide access to third-party tools or services. Use of these is at your own risk, and Sørentry is not responsible for their function or content.
Section 8 – External links
The Website may contain links to third-party websites. Sørentry is not responsible for the content, practices, or policies of third parties.
Section 9 – User content
Content submitted by users, including reviews and comments, may be used by Sørentry. Illegal, misleading, or offensive content may be removed. The user is responsible for submitted content.
Section 10 – Personal data
The processing of personal data takes place in accordance with Sørentry's Privacy Policy.
Section 11 – Errors and inaccuracies
Errors may occur in product descriptions, prices, availability, or delivery information. Sørentry reserves the right to correct such errors and cancel orders based on incorrect information.
Section 12 – Prohibited actions
It is forbidden to violate the law, infringe the rights of Sørentry or third parties, harass other users, spread spam, viruses, or false content, collect others' data, or circumvent security measures.
Section 13 – Limitation of liability
Use of the Website is at your own risk. Products are supplied in accordance with applicable consumer protection legislation. Sørentry is not liable for indirect losses, including loss of data or profit, to the extent permitted by law.
Section 14 – Indemnification
The user undertakes to indemnify Sørentry and its partners against claims from third parties resulting from violation of these terms and conditions or applicable law.
Section 15 – Invalidity
If any provision of these terms and conditions is declared invalid, the remaining provisions shall remain in force.
Section 16 – Termination
The user may cease to use the Website at any time. In the event of a breach of the terms, Sørentry may suspend access without notice.
Section 17 – Entire agreement
These terms and conditions, together with related policies, constitute the entire agreement between the user and Sørentry.
Section 18 – Governing law
These terms and conditions are subject to Dutch law, subject to mandatory consumer rights under EU legislation.
Section 19 – Changes
Sørentry reserves the right to change these terms and conditions. The applicable version will be published on the Website and will take effect upon publication.
Section 20 – Our information
Website name: Sørentry
Address: Spinderweg 6, 6713 HS Ede, Netherlands
Email: support@sorentry.com
Contact form: Click here
Phone: +31 6 36409876
Customer service opening hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
Response time: Up to 24 hours