Shipping policy
We deliver within Denmark and the UK with reliable shipping partners such as PostNord, DHL, and UPS. Orders are delivered directly to the address you provide at checkout.
Order Cut-off
Orders placed Monday to Friday before 4:00 PM (CET +1, Amsterdam) will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Processing Time
It usually takes 1–2 business days to process and package your order.
Delivery Time
The estimated delivery time is 3–7 business days.
Total Delivery Time
From order to delivery, it typically takes 4–9 business days (processing + shipping).
Shipping Costs
- Free delivery within Denmark and the UK
- All orders are sent with track & trace, so you can follow your delivery.
Delayed Delivery
If your order does not arrive within the expected delivery time, please contact us at support@sorentry.com. We will investigate the matter and help resolve the issue.
Further information regarding your rights in connection with delivery can be found in our Terms of Service
Change of Delivery Address
If you need to change the delivery address after placing an order, please contact us as soon as possible at support@sorentry.com. We will do our best to assist, but changes cannot be guaranteed if the package has already been dispatched.
Our Information
Website name: Sørentry
Address: Spinderweg 6, 6713 HS Ede, Netherlands
Email: support@sorentry.com
Contact form: Click here
Phone: +31 6 36409876
Customer service opening hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
Response time: Up to 24 hours