Frequently asked questions
Sørentry is a modern fashion brand inspired by Scandinavian simplicity. We believe in doing things thoughtfully. Building collections step-by-step, listening to our customers, and creating a brand that values clarity.
Read more about us on our -> About Us page. If you have any questions or would like to get in touch with us, you can send an email to -> support@sorentry.com
Parcels are typically delivered within 3–7 business days (Monday–Friday) after dispatch. The total delivery time from ordering is usually 4–9 business days. Once your parcel has been dispatched, you will receive a tracking link.
Shipping Policy.
You can return items within 30 days of receipt, as long as they have not been used or washed and are in their original, undamaged condition. Return shipping costs are borne by the customer. To initiate a return, simply contact us at support@sorentry.com.
We currently only deliver within Denmark and the United Kingdom to ensure the best possible local experience. We will notify you as soon as we expand our delivery area.
Yes! We offer free standard delivery on all orders, with no minimum purchase. Style delivered directly to you – on us.
Once your return has been received and approved, the refund will be processed within 7 business days. Depending on your bank, it may take a few extra days for the amount to appear in your account.
Yes, your privacy and security are our highest priority. Sørentry uses secure payment technology and does not store any information about your transactions.
We accept payments via Visa, Mastercard, American Express and Maestro as well as Apple Pay, Google Pay and MobilePay. All transactions are encrypted and processed securely.
Of course! We are here to help you. Simply contact us at support@sorentry.com,
Company information
Website name: Sørentry
Address: Spinderweg 6, 6713 HS Ede, Netherlands
Email: support@sorentry.com
Contact form: Click here
Telephone: +31 6 36409876
Customer service opening hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
Response time: Up to 24 hours